Cancellation & Refund Policy

1. Policy Overview

At Digital FX, we strive to provide exceptional value in local SEO, Google Maps 3-Pack domination, Next.js web engineering, and performance marketing. This Cancellation & Refund Policy outlines the terms under which refunds, project cancellations, and billing adjustments are processed, ensuring full transparency in alignment with Reserve Bank of India (RBI) consumer guidelines and our payment aggregator (PayU India) standards.

2. Website Development Services (One-Time Projects)

• Prior to Work Commencement: If a client requests cancellation within 48 hours of invoice settlement and before technical discovery, wireframing, or domain setup has begun, a 100% full refund will be issued (minus standard payment gateway transaction surcharges of ~2%).
• Post Work Commencement: Once technical design, custom Next.js coding, or copywriting has commenced, refunds are calculated pro-rata based on verified deliverable milestones completed.
• Final Delivery & Deployment: Once final website files, DNS live deployment, or administrative control has been transferred to the client, the project fee is deemed fully earned and non-refundable.

3. Monthly SEO & Growth Retainers

• Zero Long-Term Lock-In: Clients may cancel recurring monthly SEO or paid marketing retainers at any point by sending an email to billing@digitalfx.in with at least 15 days notice prior to the next scheduled billing cycle.
• Once a monthly retainer cycle begins, fees for that active 30-day period cover dedicated strategist hours, citation submissions, and ad optimizations already rendered, and are non-refundable.

4. Custom Invoice & Ad Budget Deposits

Payments processed via our Custom Invoice terminal for agreed advertising pass-through budgets (Google Ads / Meta Ads) are strictly non-refundable once disbursed to third-party ad networks, as those funds are credited directly to the client's ad inventory accounts.

5. Refund Timeline & Method of Reversal

Approved refunds are initiated within 2 business days of written confirmation. Per RBI inter-bank clearing guidelines and PayU settlement rules:

• UPI Payments: Funds reflect in the source bank account within 24 to 48 hours.
• Net Banking & Debit Cards: Funds reflect within 3 to 5 business days.
• Credit Cards: Funds reflect in the credit statement within 5 to 7 business days, depending on the issuing bank's billing cycle.